Call out refrigeration engineers
Emergency refrigeration service
TSS Facilities offers a first class refrigeration emergency response service in Sussex and across the South East. We can provide a 24 hour, 365 days a year service and 95% of all emergency calls are met the same day. We not only offer peace of mind refrigeration service contracts for our own installations but also for those installed by other refrigeration contractors. All our refrigeration engineers are approved for food hygiene and cfc recovery (REFCOM and the Environment Agency), allowing a comprehensive, professional service to be provided.
Contracted refrigeration Clients
All businesses would benefit from our service level agreement (SLA), ensuring peace of mind covering the break down of critical refrigeration equipment such as chillers or ice machines. TSS refrigeration service engineers are always stocked with refrigerant gases and universal remedial parts which are common to most breakdowns. Should a specific replacement part be required, we can source this quickly from one of our many dealers.
All contracted maintenance clients will be provided with an out of hours refrigeration emergency number giving full support 24 hours a day, 365 days a year. Contracted clients will also benefit from our SLA ensuring that critical refrigeration equipment will be attended to within agreed response times. We have a team of mobile refrigeration service engineers working throughout Sussex and Surrey and we are committed to providing attendance on all priority calls received to our service department on the same day.
Non-Contracted refrigeration Clients
If you need an emergency refrigeration engineer and you don’t hold a maintenance contract with us, we would still endeavour to get to you on the same day. Any diagnosis work would be undertaken at the quoted hourly rates. A quotation would then be provided for equipment which requires replacement parts to be supplied and fitted. Then, upon receipt of a purchase order we would carry out the repairs as required, ensuring you complete control of your financial budgets.