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The team

Andy Tugwell - Managing Director

Andy Tugwell TSS

Andy has over 35 year's experience in commercial and industrial heating, commercial refrigeration and air conditioning and takes a hands-on approach in the day to day running of the company. His is often to be found on site, overseeing projects and making sure that the customer is getting the exact equipment and service that they need. Andy believes in promoting the ethos of a quality service and a deep understanding of the customer's needs throughout the company, from the top down.

Chris Tugwell - Financial Director

Chris Tugwell TSS

Chris is a qualified accountant and brings to the business a sound financial background with many years of practical and commercial experience. Qualified to NEBOSH standards, Chris also ensures compliance with all Health & Safety procedures and legislation for TSS Facilities. He believes that the secret to the success of TSS is their passion for customer service which is shared by the whole team.

Steve Tugwell - Water Treatment Director

Steve Tugwell TSS

Steve is a highly qualified water treatment expert with 20 year's experience in the industry. His department is responsible for a diverse portfolio of contracts which are managed to the highest standards to comply with legislation and TSS policies and procedures. As well as advising customers on how to maintain water hygiene, Steve is often called upon to be a speaker and presenter at water treatment seminars and training events around the country.

Steve Gray - General Manager

Steve Gray TSS

Steve oversees the delivery of all TSS’ mechanical services and is a customer service and health & safety champion. He has 27 years experience in mechanical engineering and has been focused on the management aspect of the industry for the last 11 years. He also has over 16 years experience in the water hygiene industry.

James Beresford-Ward - Water Treatment Manager

James Beresford-Ward TSS

James joined the team in in early 2017 to help Steve Tugwell manage the expanding water department. He brings with him 13 years of water treatment experience and uses his knowledge and skills to focus on delivering quality service and develop new business. James is passionate about providing a tailored and highly professional service for each and every client.

Nicky Mepham - Service Administrator

Nicky Mepham TSS

Nicky assists Rhianna ensuring smooth delivery of the operation from an administration angle. Nicky has 15 years experience working within the gas service industry and running maintenance contracts.

Elaine Bushby - Water Treatment Administrator

Elaine Bushby TSS

Elaine provides administrative support to the Water Treatment Director and engineers. Her excellent communication skills and highly organised methods make her an indispensable part of the TSS water department. Elaine is the admin point of contact for water hygiene at TSS – from phone calls to customers to preparation of Legionella risk assessments and schematic drawings.

Jason Mamoany - Service Manager

Jason Mamoany TSS

Jason has been with TSS for the last 16 years and has successfully managed and controlled the growth of our service department whilst maintaining an excellent customer service record. He has developed and built good relationships with both clients and suppliers allowing us achieve a professional service.

Rhianna Ogle - Administration Manager

Rhianna Ogle TSS

Rhianna's main role is to schedule and coordinate the busy service department engineers' work loads. She books Gas Safety checks, contacts clients and carries out other administrative tasks. She is both highly organised and efficient with a great sense of humour.

Ashton Dolan - Accounts Executive

Ashton Dolan TSS

Ashton started as Service Administrator in 2013 but always had a passion for accounts. She enrolled herself onto the AAT course at Brighton City College and has been studying finance for the past 18 months. Ashton is dynamic member of TSS and since starting in Accounts she has already added value by using her knowledge of service system and introduced new procedures to enhance our efficiency.

Peter Townsend - Project Manager

Peter Townsend TSS

Peter has been with TSS for 12 years. He is a qualified air conditioning and refrigeration engineer with over 30 years of industry experience. He manages all our air conditioning and refrigeration projects and has successfully built a good reputation with all our clients.

Marc Thompson - Health & Safety Officer

Marc Thompson TSS

A member of IOSH with over 9 years H&S experience, Marc is NEBOSH qualified in Occupational Safety & Health and also in Fire Safety. He is responsible for advising TSS Directors and employees on H&S matters and ensuring legislative compliance. Marc works to enhance the H&S culture of the company by working with employees and clients to ensure that appropriate systems are in place to enable works to be undertaken in a safe manner.

Rachel Burns - Service Department Administrator

Rachel Burns TSS

Rachel schedules maintenance for the air conditioning department and ensures gas safety checks are completed on time. She supports the team with general admin and maintains communication between both engineers and customers. Rachael has over 7 years’ experience in the financial industry, giving her the required experience and ability to fulfil her role to a high standard.

Simone Yates - Water Treatment Administrator

Simone Yates TSS

Simone’s customer service experience spans 20 years, making her well equipped to keep our water service customers happy. Her main tasks involve scheduling engineer visits, invoicing for water services and correctly completing Risk Assessment forms. Simone’s role in the company also includes the illustration of schematic drawings, demonstrating her broad and diverse skill set. She holds a Legionella awareness qualification.

Kayleigh Newman - Service Administrator

Kayleigh Newman TSS

Working as an administrator for 3 years in the maintenance industry, Kayleigh has built up her skills to ensure fluid communication between the office and field engineers. This level of communication also extends to customer engagement. She over-sees the work that is carried out on Gas and Air-Conditioning projects but also assists with the water treatment department when her expertise is needed.

Helena Polackova - Administrator

Helena Polackova TSS

Helena has nearly 12 years’ experience in the building maintenance industry with responsibility for both domestic and commercial gas and non-gas service & maintenance contracts. She is also very knowledgeable in the technical aspects of the industry, being responsible for sourcing and ordering both plumbing and boiler spare parts. Helena always strives for the highest levels of customer service, as she believes it’s the linchpin for any business.

Mark Bassett - Installation & Project Manager

Mark Bassett TSS

With nearly 20 years’ experience as an engineer in the commercial heating and plumbing industry Mark is part of the core team who manage the larger installation works at TSS. Mark is a solution-orientated member of the team and can always be counted upon to do his utmost to accommodate and facilitate clients when they have an emergency situation.

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